Safety and child protection
Keeping every lesson safe
One-to-one tutoring depends on trust. Here’s how we check tutors, what we expect from them, and what you can do to keep lessons safe.
Vetting
How we check tutors
Nobody teaches with us until they’ve completed every step below.
Step 1: Application review
A member of our team reads every application, looking at subject knowledge, experience and how the applicant describes their teaching.
Step 2: Interview
We talk to each applicant to understand how they teach and how they would handle common situations, including child safety scenarios.
Step 3: Identity and work authorization
We verify photo ID and that the applicant is authorized to work in the United States.
Step 4: Qualifications and references
We check relevant degrees, licenses and certifications, and may ask for references.
Background checks
Background checks for tutors of children
Every tutor who teaches learners under 18 must pass a criminal background check and anational sex offender registry search before they’re matched with a child.
- Checks are carried out with the tutor’s written authorization, through a professional background check provider.
- Tutors who don’t pass, or who decline a check, only teach adults, or don’t teach with us at all.
- Checks are repeated every 2 years.
For parents
Guidance for parents of children under 18
- A parent or legal guardian aged 18 or over must make the request and manage the account.
- For younger children, an adult should be at home during in-person lessons.
- Keep lessons in a shared space in the home, with the door open.
- Talk to your child about what to expect, and ask how lessons are going.
- Tutors should contact you, not your child, about arrangements.
- All payments go through us. Never pay a tutor directly.
Online lessons
Staying safe online
- Use a laptop or tablet in a shared room, not a bedroom.
- Younger learners should have a parent nearby who can see or hear the lesson.
- Tutors must never ask learners to switch to private messaging apps or social media.
- Tutors must not record lessons without the parent’s permission.
- Be cautious of links or files from anyone you don’t know.
Code of conduct
What we expect from tutors
Every tutor agrees to our code of conduct when they apply. In short, tutors must:
- Keep a professional relationship with learners and families at all times
- Communicate in ways a parent can see when a learner is under 18
- Never arrange lessons or take payment outside the platform
- Report any concern about a child’s safety to us immediately
- Keep learners’ personal information private
Report a concern
How to report a concern
If a child or adult is in immediate danger, call 911.
Don’t wait to contact us first.
If you’re worried about a tutor’s behavior, a learner’s safety or anything else, tell us as soon as you can. We take every report seriously and will respond promptly.
- Use our contact form and choose “Child safety concern”.
- Email hello@superprof-tutors.com with “Child safety” in the subject line.
You can also call the Childhelp National Child Abuse Hotline at 1-800-422-4453, or report online exploitation of a child to the National Center for Missing & Exploited Children’s CyberTipline at report.cybertip.org.
Questions about safety?
Get in touch and we’ll be happy to explain how we work.